Refund & Cancellation Policy
Effective date: 28 July 2026 | Last updated: 28 July 2026
This document applies to AjonTec, operated by Dream Blend Solutions Private Limited (Private Limited Company, incorporated 29 December 2023), accessible at https://ajontec.online.
We would rather fix a problem than argue about a refund. This policy sets out exactly when money comes back to you.
1. Cancelling before work starts
Full refund. If you cancel before we begin, you get 100% back with no deduction. Raise it from your dashboard or email support@ajontec.online.
2. Cancelling after work starts
You are charged for work genuinely completed up to that point, and the balance is refunded. We will show you what was done. Where work is milestone-based, completed milestones are payable.
3. Digital products and downloads
Because these are delivered instantly and cannot be returned, digital products are non-refundable once downloaded — unless the file is corrupt, materially different from its description, or cannot be made to work. In those cases we replace it or refund in full.
4. Subscriptions and monthly plans
Cancel any time; the plan runs until the end of the paid period and does not auto-renew after that. Part-months are not refunded. If we materially reduce what a plan includes mid-term, you may cancel and get a pro-rata refund.
5. Hosting, domains, SSL and third-party licences
Non-refundable once purchased or registered. These are bought from upstream providers on your behalf and cannot be returned. Domain registrations in particular are final the moment they are registered.
6. When we will refund in full
- We fail to deliver the agreed scope and cannot fix it in reasonable time
- Payment was taken twice for the same order
- Money was debited but the order never got created
- We cancel your order for a reason that is not your fault
7. When we will not refund
- You change your mind after the work is delivered as agreed
- You want something outside the agreed scope
- The delay was caused by content, access or approvals you did not provide
- You broke these terms and the account was suspended for it
- Third-party costs already paid on your behalf and non-recoverable
8. How to request one
Email support@ajontec.online with your order ID and what went wrong. We acknowledge within 24 hours and decide within 7 working days.
9. How the money comes back
| Original payment | Refunded to | Time |
|---|---|---|
| Card / UPI / Netbanking | Same method | 5–10 working days after approval |
| Wallet balance | Wallet | Immediately on approval |
| Bank transfer | Same bank account | 7–14 working days |
Refunds go back to the original payment method only. Once we send it, the time your bank takes is outside our control. Payment gateway charges may be deducted where the refund is not due to our fault.
10. Chargebacks
Please talk to us before raising a chargeback — it is faster. Accounts with a chargeback raised without contacting us first may be suspended pending resolution.
11. Escalation
Not satisfied? Raja Babu, Director, grievance@ajontec.online. You also retain your rights under the Consumer Protection Act, 2019.
Company & Contact Details
| Registered name | Dream Blend Solutions Private Limited |
| Brand / website | AjonTec — https://ajontec.online |
| CIN | U58200BR2023PTC066857 |
| GSTIN | 10AAKCD5319C1Z8 |
| Udyam (MSME) | UDYAM-BR-30-0042138 |
| Startup India | DIPP186829 |
| Address | 2nd Floor, Dharampur Chowk, Tajpur Road, Samastipur, Bihar – 848101, India |
| Phone | +91 72800 08555 |
| support@ajontec.online |
If any part of this document conflicts with a mandatory provision of Indian law, the law prevails and the rest of this document continues to apply.